Eight Kentucky State Police Telecommunicators, including a Caldwell County resident, were recognized Friday at graduation ceremonies for the 17th class of the agency’s in-house Telecommunications Academy.
Audrey Lamb of Princeton was the Post 1 graduate. She is the daughter of Joe and Jerri Lamb and is an alumnus of Caldwell County High School and Southern Illinois University. Audrey was also awarded the Charlotte Tanner Valedictorian Award with an overall grade point average of 99.4-percent.
Representing seven agency posts across the commonwealth, the group began its studies on February 1 at the KSP Training Academy in Frankfort. The course provided 196 hours of instruction during a five-week period. The curriculum included subjects like legal liability, limits of Telecommunicator authority, the Telecommunicator’s role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics, and confidentiality. The course also covered: responder safety, basic fire dispatch, state emergency operations plans, criminal justice information systems, cardiopulmonary resuscitation, first aid training, emergency medical dispatch, and special needs callers.
To complete the course, the Telecommunicators were required to process scripted calls for service successfully and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed, and correctly documenting information from the call for service.
